Fact-Checkers Remain Crucial Despite Platform Shift to Crowdsourced Moderation
The narrative surrounding online misinformation management is undergoing a significant transformation. While platforms like Meta and X (formerly Twitter) have increasingly embraced crowdsourced fact-checking initiatives like Community Notes, a new study reveals that professional fact-checkers still play a vital, if somewhat obscured, role. The study, conducted by Spanish fact-checking organization Maldita, analyzed over a million Community Notes on X and found that professional fact-checking organizations rank among the top three most cited sources, alongside other X posts and Wikipedia. This suggests that despite a push toward community-based moderation, users still place significant trust in the expertise and credibility of established fact-checking entities. This discovery challenges the prevailing narrative that crowdsourced fact-checking can entirely replace professional efforts.
The Maldita study underscores the importance of credibility in the fight against misinformation. Notes citing accredited fact-checking organizations were found to garner more trust from users, leading to their faster appearance on misleading posts. This rapid response is crucial in curbing the spread of misinformation, which can often go viral within hours. Carlos Hernández-Echevarría, the lead author of the report, highlighted the irony of this finding, given X owner Elon Musk’s frequent public criticisms of fact-checkers. The study demonstrates that despite this rhetoric, X users implicitly recognize the value of professional fact-checking, illustrating a disconnect between the platform’s official stance and the behavior of its users. The inherent need for professional, methodological, and standardized collaboration is evident, reinforcing the idea that crowdsourcing alone cannot effectively combat misinformation.
However, the study also highlights the limitations of current Community Notes implementation. Despite the high level of trust in notes citing professional fact-checks, the vast majority of proposed notes, around 85%, remain invisible to users on X. This is attributed to the platform’s requirement for consensus among users with differing political viewpoints before a note is displayed. While intended to promote objectivity, this mechanism can hinder the visibility of accurate information, especially in highly polarized online environments. This raises critical questions about the efficacy of consensus-based models and suggests a need for alternative approaches that prioritize accuracy while mitigating the potential for partisan gridlock.
The Maldita study has broader implications for other platforms considering or implementing similar crowdsourced moderation systems. YouTube, for instance, is planning to adopt a Community Notes-like setup. Experts argue that these platforms should learn from X’s experience and design their systems in ways that encourage reliance on professionally vetted information, including explicit contributions from fact-checkers. simply replicating the Community Notes model without addressing its inherent limitations could prove ineffective in combating misinformation effectively. The decline of formal partnerships between platforms and fact-checkers, while a concerning trend, doesn’t negate the crucial role professional fact-checkers continue to play, albeit indirectly, in these crowdsourced systems.
This research emphasizes the speed and scale advantages offered by integrating professional fact-checkers into crowdsourced moderation. Community Notes citing fact-checkers appear significantly earlier than general notes, providing a crucial time advantage in addressing misinformation before it gains widespread traction. This faster response time, coupled with the increased trust these notes receive, allows for more effective intervention and mitigation. If platforms are truly committed to combating misinformation, they need to actively involve professional fact-checkers in the development and refinement of these moderation systems, moving beyond mere community input to leverage the expertise and experience of those dedicated to verifying information.
Ultimately, the Maldita study offers a nuanced perspective on the evolving landscape of online misinformation management. While crowdsourced initiatives like Community Notes hold promise, they cannot effectively function without the foundational work and expertise of professional fact-checkers. Platforms must recognize this critical interdependence and design their systems to leverage the strengths of both approaches. This includes not only incorporating fact-checked information but also actively engaging with fact-checking organizations to improve the accuracy, efficiency, and reach of these crucial moderation efforts. The future of online truth depends on a collaborative approach that recognizes the ongoing value of professional fact-checking in the age of crowdsourced moderation.
