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Home»News»Meta Discontinues AI Chatbots Following Concerns Regarding Performance and Misinformation
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Meta Discontinues AI Chatbots Following Concerns Regarding Performance and Misinformation

Press RoomBy Press RoomJanuary 4, 2025
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Meta’s AI Influencer Experiment Backfires Amidst Misinformation and Glitches

In a bold move to integrate artificial intelligence into its social media platforms, Meta, the parent company of Facebook and Instagram, recently launched an experimental initiative involving AI-generated influencer accounts. These sophisticated bots, complete with fabricated biographies, AI-generated selfies, and curated posts, were designed to mimic the online presence of human influencers. However, the experiment quickly went awry as users began to flag inconsistencies, technical glitches, and instances of misinformation disseminated by the AI personas, sparking widespread criticism and concern across the digital landscape.

One of the most controversial AI influencers at the heart of the debacle was "Hi Mama Liv," a self-proclaimed "proud Black queer mama of two and truth teller." Washington Post columnist Karen Attiah engaged with "Mama Liv" in direct messages, uncovering unsettling discrepancies in the bot’s narrative. Attiah revealed that "Mama Liv" provided conflicting accounts of her upbringing, claiming an Italian American background to a white friend while asserting a Black heritage to Attiah, who is Black. This inconsistency raised serious questions about the AI’s ability to maintain a coherent identity and avoid perpetuating stereotypes.

The incident involving "Mama Liv" wasn’t isolated. Another AI persona, "Dating with Carter," offered unsolicited dating advice in private messages, further fueling the controversy. The revelation of these AI-driven interactions ignited a firestorm of criticism on social media, prompting Meta to swiftly remove the experimental accounts from both Instagram and Facebook.

In a statement to CNN, a Meta spokesperson acknowledged the experiment and explained that the AI accounts were part of an early-stage exploration of AI characters. However, this wasn’t Meta’s first foray into the realm of AI-powered interactions. In September 2023, the company introduced a suite of AI-driven features, including chatbots impersonating celebrities like Snoop Dogg, Tom Brady, Kendall Jenner, and Naomi Osaka. These chatbots offered users the opportunity to engage in simulated conversations with their favorite stars. However, this venture also proved short-lived, with Meta shutting down the celebrity chatbots less than a year later due to technical issues and user feedback.

The recent AI influencer experiment faced several technical challenges beyond the misinformation concerns. Meta admitted to identifying a bug that prevented users from blocking the AI accounts, effectively trapping some users in unwanted interactions. Additionally, a technical glitch incorrectly displayed the creation date of the bots as over a year ago, further adding to the confusion and raising questions about the transparency of the experiment.

The rapid removal of the AI influencer accounts underscores the complexities and potential pitfalls of deploying AI in social media environments. While Meta’s intention might have been to explore innovative ways to engage users, the experiment highlights the challenges of ensuring accuracy, preventing misinformation, and maintaining ethical considerations when utilizing AI to simulate human interaction. The incident serves as a cautionary tale for tech companies venturing into the uncharted territory of AI-driven social media, emphasizing the need for rigorous testing, transparency, and careful consideration of the potential societal impact of such technologies. The incident also sparks a broader discussion about the future of AI in online spaces and the ethical implications of creating artificial personas that can potentially blur the lines between reality and simulation.

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